Mobile SAP Customer Service (CS) - by ISEC7 for SAP® solutions

ISEC7 for SAP solutions Customer Service (CS) - by ISEC7 for SAP solutions for iOS, Android and Windows

The Mobile Inspection & Service CS package supports your service technicians with smartphones and tablets at their daily work.

The service technicians get an overview about their worklist of service orders and notifications, as well as all details that they need for an efficient work, such as the details of the malfunction notification, the equipment or the historical notifications.

After finishing the job the technician is guided step by step through the confirmation, so all relevant data is captured. Such as photos of the damage, checklists, working time, used materials, measurement point, activities, damage and cause codes.

Off course this is done offline. As in the shop floor or in the basement you cannot count on a network connection. Exceptions are actions which work online only. Such as the availability check and reservation of spare parts. Therewith the reservation can be executed directly and the spare part can be picked at the nearest warehouse.

Benefits of Mobile SAP Inspection & Service

Digitalization of customer service
Shorten repair time: all relevant information is always available, spare parts can be reserved and used as soon as possible
Cost reduction and acceleration of processes by renouncing of paper-based process steps
Avoid mistakes with synchronizing data instead of typewriting handwritten information
Increase quality of documentation
Legal compliance through verifiability of performed maintenance
Overview about orders and customers in Google Maps

Mobilized process steps for ERP CS

The service orders are assigned to the service technician in the backend. Then they are offline available as a worklist on the mobile device
Overview about customers with assigned service orders
Details of the customer with open service orders and installed base
Details of an order, overview about all relevant information from order, notification, equipment and functional location, as well as their historical orders and notifications
Online search of spare parts (free search or by bill of material), stock level in relevant warehouses and their reservation
Offline confirmation, guiding the technician step by step through all data to be captured
Summary of confirmation with signature capturing from customer
Create new notifications or orders
Edit the structure – Install, remove or exchange equipments at a functional location
Tour planning per drag&drop in google maps with route optimization
View customers and orders in Google Maps

Customer specific enhancements

We deliver extensive and field proven standard package mobilizing standard processes in SAP.

All screens can be adapted based on a thought-out enhancement concept to meet your requirements.

Fields, tables, buttons and whole screens can be added or removed.

All outputs and all business logic, such as reading, filtering, processing and saving of the data, takes place in methods which can individually be redefined based on the enhancement concept.

All development is done in pure ABAP by developers from the customer or by partners from ISEC7.