Business Services for all Endpoints

ISEC7 SPHERE includes a fully customizable User-Self-Service Portal, which offer self-service capabilities to all  devices related MACD tasks as well as device insights. By providing corporate branded guidelines and training videos, customers can reduce the cost for end-user onboarding and device replacements significantly. 

In addition, ISEC7 SPHERE offers a unique migration toolkit, which provides an unmatched user and IT operations experience for all migration scenarios in the enterprise mobility space.

The User-Self-Service module reduces to workflow on IT departments. Endusers can perform all MACD-tasks (Move-Add-Change-Delete) on their own and benefit from useful customized content.

• User self administration
• Activation wizards
• Statistics & reports
• Customized training, documentation and video content
• Device & UEM / EMM platform migration wizard

ISEC7 Sphere provides a full-integrated Device as a Service module, which enables IT departments to streamline their processes related to device management nicluding order & fulfillment, shop system and asset management. The following core funtions are available:

• Integrated Shop for endusers to order thier devices
• Optional integration into ISEC7's procurement, staging and shipment processes
• Approval Workflows
• Asset management

ISEC7 Sphere comes with an out-of-the-box available Incident management system to help end-users to report their issues to the IT support organization in case the User-Self-Service can't fix the issues. 

• Open, Edit and Delete tickets to company internal support or your sourcing provider
• Optional integration into existing Incident & Support tools

Screenshot User Self Service