Accountability in Your Digital Workspace

As we wrap up our blog series on 7 things you can do to improve your mobility ecosystem, we would like to leave you with this final thought: the success of your digital workspace is predicated on the effort from across your entire team – from the front-line resources in their daily leveraging of the mobility solution, to your back office team consuming the data generated throughout the business and contributing to its agility. At the end of the day, the singular goal for the organization is efficiency and allowing your team to be agile and proactive while supporting the client base.  

With that said, the best way to achieve your business goals is for you and your team members to hold each other accountable in your work. An accountable team will ensure that their company moves forward in a manner aligned with their goals. But the question remains – who should be held accountable for overseeing the company’s digital workspace and mobility experience?  

Every team member should be accountable for their outlined responsibilities and be aware of the role they play in the larger framework, however, a digital workplace cannot be isolated and managed on its own as it relies on several components (e.g. network, systems, messaging, mobility) to operate. This means an assigned specific person or group of people need to take ownership and be accountable for the execution of the company mobility vision. This accountable person can be seen as kind of a cross-functional Project Manager with not only a good global understanding of the technology involved, but also project management and communication skills as their duty will be to deal with higher management and department heads.  Bear in mind that while the cross-functional project manager is accountable for the company’s mobility experience at large, their success in the role depends on being able to hold other team members accountable. Stakeholders, department heads, IT help desk staff, and all team members must be responsible for their actions, performance, and decisions. To run like a well-oiled machine, a company must have all its components working properly, to the best of their ability, and in conjunction with each other.   

In the words of 7 Habits of Highly Effective People author Stephen Covey, “Accountability breeds response-ability.” Remember that after everything we’ve learned these past few months about improving your mobility experience, the real key to your success is accountability and knowing that you and your team members can rely on each other in working towards your goals. 

To review our previous blog posts in this series for a comprehensive overview, please see below: 

Step 1: Survey stakeholders to optimize mobile experience 
Step 2: Master the monitoring process 
Step 3: Keep your security solutions simple 
Step 4: Define ownership roles 
Step 5: Set goals in mobility 
Step 6: Assess your mobility vendor performance in relation to your goals 