BlackBerry

WindowsMobile

BB & Flottenmanagement

BB & Monitor./Managem.

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Alcatel My Instant Comm. Client

Alcatel - My Instant Communicator

Alcatel-Lucent OmniTouch 8600 My Instant Communicator mobile edition for medium to large enterprises

Product Brief

Want to decrease mobile communication costs?
Want to increase employee effectiveness and productivity when on the move?
Want to connect mobile workers into your Enterprise communication framework?
Want to be compliant with corporate security policies?
Alcatel-Lucent OmniTouch™ 8600 My Instant Communicator mobile edition is the solution you need to usher in a new era of advanced unified communications over a variety of handheld mobile devices. It extends your IP Telephony system to cellular coverage zones and leverages your wireless LAN infrastructure to reduce on-site/off-site mobile communication costs.

The OmniTouch 8600 My Instant Communicator mobile edition delivers enterprise communication services to a wide range of single-mode (cellular) and dual-mode (cellular/WiFi) devices: Microsoft Windows Mobile®, Nokia Eseries™, RIM BlackBerry® and Apple® iPhone™.

Stay business connected, anywhere. My Instant Communicator turns your mobile device into an extension of the Dynamic Enterprise communication servers. It empowers mobile users with advanced communications functions through business services from the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite for Enterprise. The Alcatel-Lucent solution improves employee accessibility and productivity by keeping them connected anytime, anywhere. E.g.:Need immediate expert or support assistance? Perform a directory lookup and choose the best media for communicating thanks to the presence informationWhen leaving the airplane, which business communications happened?Check your voice mails, missed calls or callback requests and instantly call people backContract discussion when boss is calling?Use the best media to answer and propose Instant Messaging or Email as a more discrete media

Key Features

	Easy to use and consistent user experience across mobile device and platforms (desktop, mobile, deskphone)
	Single business numberOne phone number for both fixed and smartphone devicesSingle business identity, whatever the device used
	Ability to control ringing (both phones or fixed phone only)Single business voicemailVisual voicemail interface for displaying and managing your voice messages similar to emailDirectory lookupSearch local and corporate contactsBusiness call historyNotifications at a glanceNew voice messagesCallback requestsMissed callsBusiness caller identificationMake a callFrom the local contact list or corporate directoryFrom the enterprise dialling plan
	From the business call history
	From the voicemail interface
	Through an attendant or company switchboard operatorMid-call controlForwarding, transfer, three-party conference, hold/retrieve, switch between calls, etc.Device handoffMove an active call from smartphone to fixed phoneMedia blendingUse Voice, Instant Messaging, Email or a mix to communicateRich presenceUser presenceTelephony presenceInstant conferenceSet up conferencing calls instantly, anywhereSecure instant messaging & collaborationSet up collaboration anywhere (from chat to data sharing)Voice over WiFiAutomatic switch to trusted WLAN (roaming)Automatic handover based on signal quality (Cell-to-WiFi and WiFi-to-Cell)Secure access to enterpriseVirtual Private Network (VPN) supportReverse proxy https support
	Session Border Controller (SBC) support
	Native BlackBerry Enterprise Server (BES) secured channelBusiness and private lifestyle managementBusiness mode: incoming and outgoing calls are processed via the Alcatel-Lucent communication server (business notification events are presented)Private mode: incoming and outgoing calls are processed by the mobile carrierSemi-private mode: outgoing calls only are processed via the Alcatel-Lucent communication server (business notification events are presented)Automatic fallbackEnterprise-grade voice services remain available (thanks to fallback in-band DTMF codes) when the secure data channel is unavailableApplication managementSoftware download over-the-airRemote configuration and provisioning

Benefits

	Borderless office through a stay connected user experienceUse unified communications anywhere (on-site and off-site)Get business notification events (voice messages, callback requests, missed calls)
	Access to enterprise-grade voice services (e.g. corporate directory, telephony presence, instant messaging and collaboration/conferencing)Improved customer satisfaction by increasing first-call resolutionAvoid wasting time by dialing several phone numbers to reach the same personUse presence information
	Select the media of your choice (media blending)Save and control costsCellular: cope with your carrier best offer by setting “PBX issued” or “Mobile issued” business callsWLAN: leverage enterprise WiFi and “home spots”
	Use Instant Messaging/Email instead of VoiceEasy to use and consistent OmniTouch 8600 My Instant Communicator graphical user experience regardless of the handled device (PC or smartphone)

Technical specifications

Architecture example for Nokia, Windows Mobile or iPhone platforms (Blackberry solution is fully compliant with RIM Blackberry architecture for enterprise)

Hardware and Software requirements

Cellular networks From 2.5G onCall servers From OmniPCX Enterprise release 8 onUnified communications server OmniTouch™ 8400 Instant Communications Suite Release 6Mobile device (*)Cellular mode: Windows Mobile, Nokia Eseries, BlackBerry, iPhoneDual mode (Cellular/WiFi): Nokia EseriesSecurityVPN IPSec for Nokia Eseries devices BlackBerry Enterprise Server for BlackBerry devices
Reverse proxy https for Windows Mobile and iPhone devicesLocalization10+ languages (Chinese-Simplified, Dutch, English UK, English US, Finnish, French, German, Italian, Portuguese, Spanish, Swedish, etc)
(*) Refer to the device white list document available on the Alcatel-Lucent Business Partner Web site

Ordering information

Easy to order, user priced: My Instant Communicator userRemote Extension
Dual mode option for Voice over WLAN

Ask your sales representative to get free trials to experiment it !

For more information about Alcatel-Lucent My Instant Communicator, please visit: www.alcatel-lucent.com/products (Product Catalogue/Enterprise/Communication Applications)
or contact your local Alcatel-Lucent account representative.

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